Customer service is the key differentiator for your business in a globalized market with increasing competition. Companies need outsourcing partners that can deliver the cutting edge in customer service. OSPRO helps clients manage and enhance their customer experience with tailor-made customer care solutions. These outsourcing solutions allow clients to transform the way they influence customer loyalty, retention and satisfaction, while ensuring cost-efficiency.
OSPRO has a rich track record of supporting customer care functions of leading companies across industries. OSPRO leverages deep domain expertise in customer service functions, a strong talent pool and incisive focus on operational excellence to help clients 'extend their enterprises'. Companies partner with OSPRO for customer service outsourcing and experience; increased customer engagement and revenues; and competitive advantage.
We provide agent and supported inbound and outbound consumer support programs that handle a wide range of service needs from product requests and billing to order entry and account inquiries. We deploy the optimal mix of live agents (onshore, near-shore or offshore) as well as back office support to meet performance objectives. We also meet the challenge of staffing unique, highly specialized and multilingual skill sets.
Customer complaint resolution
Loyalty program management
Computer Aided Telephonic Interviews (CATI)
Technical support desk
Specialty help desk